Privacy Policy

Introduction

Bryan Car Care, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at www.bryancarcare.com or use our services. By accessing our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you interact with our website or services.

Information You Provide Directly

• Name, email address, phone number, and vehicle details submitted through our contact form or booking requests
• Messages and inquiries you send through the website or email
• Any other information you voluntarily provide during communication with our team

Information Collected Automatically

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages viewed, time spent on the site, and referral sources
• Cookies and similar tracking technologies used for website analytics and functionality

How We Use Your Information

We use the information we collect for the following purposes.

• Responding to your inquiries and scheduling service appointments
• Providing estimates, confirmations, and follow-up communications related to our detailing services
• Improving our website, services, and overall customer experience
• Sending marketing communications such as promotions or service reminders, only when you have opted in to receive them
• Analyzing website traffic and usage patterns to improve site performance
• Complying with applicable legal obligations

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how visitors use our site. The information generated by the cookie about your use of the website is transmitted to and stored by Google on servers in the United States. Google may use this data to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Google Maps

We use Google Maps on our website to display our service areas and business location. When you load a page containing a Google Maps embed, Google may collect information about your device and usage in accordance with Google's own privacy policy. We do not control the data collection practices of Google Maps.

Third-Party Services

We use GoHighLevel (GHL) as our customer relationship management platform. When you submit a contact form or booking request, your information may be stored and processed within GoHighLevel to manage appointments, send follow-up communications, and maintain client records. GoHighLevel maintains its own privacy practices and data security standards. We only share information with GoHighLevel that is necessary to provide our services to you.

We do not sell, trade, or rent your personal information to any third party. We may share information with service providers who assist us in operating our website and conducting our business, but only to the extent necessary to provide those services.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and capture certain information.

We use cookies for analytics purposes through Google Analytics and for basic website functionality. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of the website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. This includes maintaining records of service appointments, warranty information, and communication history. Contact form submissions and client records are retained in our CRM system for the duration of our business relationship and any applicable warranty period. You may request deletion of your data at any time by contacting us.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

You have the right to access, correct, or delete your personal information that we hold. You may also request a copy of the personal data we have collected about you. To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal data from our systems
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any marketing email

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

Idaho State Law Compliance

This Privacy Policy is governed by the laws of the State of Idaho. We comply with all applicable Idaho state laws regarding data privacy and consumer protection. If you are a resident of Idaho and have questions about your rights under state law, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.